Booking Terms & Policies
Ahead of booking in for your treatment, please take the time to read and understand our policies. This covers things topics such as cancellations, needing to rearrange, what to do if you’re running late or unwell.
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Please make sure you read the booking terms further down this page before booking in for a treatment.
All patients are required to provide a photo ID if requested, contact details; including address, telephone, and email in order to secure an appointment.
All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without written permission and you will not receive unsolicited information from us.
You may choose to remove yourself from our mailing list at any time, by unsubscribing.
How Do I Book A Consultation?
You can book a consultation on the “Book a treatment” page or call our main clinic, MSTR Aesthetics.
Will I Lose My Deposit If I Cancel?
Yes, you will lose your deposit if you cancel your treatment. ALL MODEL BOOKINGS ARE NON-REFUNDABLE
How Old Do I Need To Be To Book In For A Treatment?
You have to be 18+, anyone that looks under this age will be asked for ID.
Can I Bring My Child To The Appointment?
Unfortunately due to the nature of the business we are not insured to allow children on the premises. If you arrive with children you will be asked to leave and therefore forfeit your deposit. We apologise in advance for the inconvenience.
Is The Full Amount Still Payable If I Do Not Attend?
If you do not inform us or cancel your booking then this is categorised as a “no show” and would be charged at full price. If anyone is unwell and informs us we would move your booking as far into the future as required and your deposit would remain secured to your booking.
ALL MODEL BOOKINGS ARE NON-REFUNDABLE
Model Bookings
Please note, all model bookings are non-refundable if cancelled.
Appointments
You must arrive early to your appointment
Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
New patient consultations are £25. This is payable on booking and may be redeemable against treatments undertaken within 1 month of the consultation.
When diaries are particularly busy, we may take a nominal deposit, for the treatment to be booked, redeemable from treatment on attendance, to mitigate missed appointments.
MSTR Aesthetics operates a 48-hour cancellation policy. If you do not attend a booked appointment and fail to advise us in advance, your non-refundable booking fee will be charged alongside the full value of the treatment booked from the card details entered into our booking system.
If you are undergoing a course of treatment or a package, and fail to attend or do not provide 48 hours notice of cancellation or change, the treatment will be forfeited.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores, or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2 weeks, no additional treatment or ‘top up’ is provided once the review period of 2- weeks has passed.
New patients are seen for consultation and assessment; treatment may be available on the first visit, however, we also allow adequate cooling-off period, this is decided on what the patient and practitioner deem suitable.
CHILDREN
We do not treat children or young adults under the age of 18.
Please do not bring children to the clinic.
Children will not be allowed to accompany you into the treatment rooms.
PAYMENT
Consultations will be subject to a £25 fee, payable on booking. This is redeemable against treatment carried out within one month of consultation.
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment.
The clinic accepts cash, or major debit and credit cards.
A discretionary deposit will be taken for some treatments and in some circumstances
REFUNDS
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
✓ consultation and assessment
✓ provision of information and advice
✓ safe treatment with evidence-based products
✓ follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest, and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable.
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
✓ consultation and assessment
✓ provision of information and advice
✓ safe treatment with evidence-based products
✓ follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest, and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable.
All Botox Bookings are non-refundable.
PACKAGES
If a client fails to arrive for their appointment or provides less than 48 hours’ notice of cancellation, the treatment must be paid for in full or deducted from any course or package.
FEEDBACK
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of service. You may submit feedback verbally, via email, via the clinic website.
COMPLAINTS
If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.
In the event that you are dissatisfied with any of your outcomes, you must log the complaint directly with the clinic and practitioner that performed your treatment.
By agreeing to these terms you also agree not to disclose with any party other than MSTR LTD any information of any kind regarding any treatment or outcome that would have negative effects on MSTR LTD aesthetics or any practitioner here within. Any negative allegations made towards MSTR LTD and publicly released will result in legal action.
COVID -19 appointment regulations
Due to COVID-19 and adhering to government guidelines it may be necessary to reschedule your appointment to stay compliant. No appointments will be canceled and your deposit will be secured to your new appointment but will remain non-refundable.
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